If you are experiencing financial difficulties and are temporarily unable to make your monthly loan payment, Bondora might be able to help you.
It is important to contact us as soon as possible so that we can review your situation and offer possible solutions to alleviate your financial burden. All debt relief and repayment support measures offered by Bondora are provided free of charge.
Financial problems can arise for many different reasons, and we want you to understand what options are available and how the process works.
What do you need to do first?
If your financial situation has changed and you are unable to make your payments, please let us know immediately via the customer service contact form.
This way, we can assess your situation before extra interest or late fees accumulate.
You may be asked to explain your current situation or submit documents that support your financial problems.
Which documents do you need to submit?
To properly assess your situation, we may ask for one or more of the following documents:
- A brief explanation of your financial situation
- Proof of reduced income (e.g., payslips, bank statements)
- Proof of unexpected major expenses (if applicable)
- Other documents showing why you cannot make your payments
If you provide clear information, we can make a faster and more accurate decision.
NB: Simply contacting Bondora does not automatically stop interest, late fees, or collection proceedings.
A formal appointment must be made.
Can I get help if I already have overdue payments?
Yes. If you already have overdue payments, please contact our Customer Support team as soon as possible. We can help you find a suitable solution for your financial situation. All debt relief and repayment support measures offered by Bondora are provided free of charge.
Important things to remember:
- A payment deferral or schedule change is not guaranteed; each situation is reviewed individually.
- You must provide the requested information to be eligible for a new scheme.
- Contacting us early increases the chance of a suitable solution.
How do you contact support?
Use the contact form to send your request – LINK
Attach a brief explanation and any relevant documents regarding your financial situation.
We are here to help you find the best possible solution during this difficult period.