If you are temporarily unable to pay your monthly loan due to health problems, Bondora may be able to help you. It is important to contact us as soon as possible so that we can review your situation and offer possible solutions to ease your financial burden during your recovery.
Health problems can affect anyone, and we want to ensure you understand the options available and how the process works.
What do you need to do first?
If your health affects your ability to pay, please let us know immediately via the customer service contact form.
This way, we can assess your situation before extra interest or late fees accumulate.
You may be asked to submit documents, such as a medical certificate or other proof that you are temporarily unable to work or have no regular income.
Which documents do you need to submit?
To properly assess your situation, we may ask for one or more of the following documents:
- A medical certificate from a doctor
- A discharge letter or treatment confirmation from a hospital
- Proof of temporary incapacity for work
- An estimated recovery period (temporary or long-term)
If you provide all the information completely, we can make a faster and more accurate decision.
NB: Simply contacting Bondora does not automatically stop interest, late fees, or collection proceedings.
A formal appointment must be made.
Can I get help if I already have overdue payments?
Yes. If you already have overdue payments, please contact our Customer Support team as soon as possible. We can help you find a suitable solution for your financial situation. All debt relief and repayment support measures offered by Bondora are provided free of charge.
Important things to remember:
- A payment pause or schedule change is not guaranteed; each situation is reviewed individually.
- Contacting us early increases the chance of a suitable solution.
How do you contact support?
Use the contact form to send your request – LINK
Add a brief explanation and any relevant medical documents.
We are here to help you find the best possible solution during your recovery.